Privacy Policy
Cowie Holdings Inc. – Music Academies
Last Updated: February 2026
Cowie Holdings Inc. (“we,” “us,” or “the Academy”) operates Cochrane Music Academy, Chestermere Music Academy, Beaumont Music Academy, Notable Music Academy, Fort Saskatchewan Music Academy, Skyview Music Academy, and any other music academies operated under Cowie Holdings Inc.
We are committed to protecting personal information and handling it responsibly, transparently, and in accordance with Alberta’s Personal Information Protection Act (PIPA). This Privacy Policy explains how personal information is collected, used, disclosed, stored, and protected when you interact with the Academy, enroll in lessons, use our student portal, or communicate with us.
1. Personal Information We Collect
We collect only the personal information reasonably required to operate our programs, administer lessons, and support student safety and service continuity.
This may include:
a) Contact & Account Information
Student name
Student date of birth
Parent/guardian name (Policy Holder)
Mailing address
Email address
Phone number
b) Student & Program Information
Age and instrument(s) studied
Lesson schedules and attendance history
Lesson notes for continuity of instruction
Teacher assignment information
c) Billing & Payment Information
Payment method details (processed securely through third-party payment providers; we do not store full credit card numbers)
Billing history, invoices, and transaction records
Portal access logs (including timestamps, IP addresses, and user IDs) used for account security and dispute resolution
d) Communications
Emails, text messages, and support inquiries
Requests related to scheduling, cancellations, LessonMate delivery, or account administration
e) Limited Health-Related Information
Information voluntarily shared by families (for example, a student being ill and unable to attend in person)
This information is used solely to manage lesson delivery and scheduling and is not used for medical assessment or maintained as formal medical records.
f) LessonMate Video Lessons
LessonMate recordings contain video and/or audio of the instructor only
Students are not recorded
LessonMate recordings are used solely to deliver instructional content when an in-person lesson does not proceed
g) Video Security Surveillance (Limited Areas)
Some studio locations use video-only security cameras for safety and property protection
Cameras do not record audio
Cameras are not used to evaluate instructional performance
Footage is accessed only when reasonably required for safety, security, or dispute resolution purposes
2. How We Use Personal Information
We use personal information only for legitimate business purposes, including:
Delivering private music instruction and managing student enrollment
Scheduling lessons, substitutes, and instructor transitions
Providing LessonMate video lessons and instructional materials
Processing payments, managing billing, and maintaining account records
Managing cancellations, late cancellations, no-shows, and makeup lessons
Handling chargebacks, payment disputes, fraud prevention, and account enforcement consistent with Academy policies
Communicating with families regarding lessons, schedules, policies, and updates
Sending promotional communications where consent has been provided (you may unsubscribe at any time)
Supporting student safety, studio security, and service continuity
Improving operations, systems, and client experience
Meeting legal, accounting, insurance, and regulatory obligations
3. Disclosure of Personal Information
We do not sell or rent personal information.
Personal information may be shared only in the following limited circumstances:
Instructors
Instructors receive only the information necessary to teach and support continuity (such as student name, schedule, instrument, and lesson notes).
Service Providers
We use trusted third-party providers to assist with:
Payment processing
Scheduling and student portal systems
Communications and CRM platforms
IT support and secure data hosting
Personal information may be stored on secure servers located in Canada or the United States. These providers are contractually required to safeguard information and use it only for authorized purposes.
Collections & Legal Support (if required)
Limited information may be disclosed to collections agencies or legal counsel if an account remains unpaid or a dispute requires enforcement, consistent with Academy policies and applicable law.
Legal or Safety Requirements
Where required or permitted by law (e.g., court orders, regulatory requirements, or safety concerns).
4. Consent & Minors
Enrollment in lessons and use of Academy services constitutes consent to the collection, use, and disclosure of personal information as described in this policy.
For students under 18 years of age, consent is provided by the parent or legal guardian (the Policy Holder), who acts on behalf of the minor.
Consent for marketing communications may be withdrawn at any time by unsubscribing or contacting the Academy.
5. Security Safeguards
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
These safeguards may include:
Secure third-party payment processing systems
Controlled access to internal systems
Password-protected and encrypted platforms where available
Confidentiality expectations for staff and contractors
No system is completely risk-free; however, we take privacy and data protection seriously and respond promptly to any concerns.
In the event of a privacy breach that poses a real risk of significant harm, we will comply with applicable reporting obligations under Alberta law.
6. Retention of Information
Personal information is retained only for as long as reasonably necessary to:
Deliver services and support student continuity
Maintain accurate business, billing, and account records
Manage disputes, chargebacks, and account history
Comply with legal, accounting, tax, insurance, and regulatory requirements
When personal information is no longer required for these purposes, it will be securely deleted, destroyed, or anonymized in accordance with applicable law and reasonable business practices.
Security footage and LessonMate recordings are retained as part of operational records and may be reviewed only when necessary for safety, service delivery, or dispute resolution. Retention periods may vary depending on operational, legal, or dispute-related needs.
7. Access, Corrections & Requests
Policy Holders may request access to, or correction of, their personal information by contacting the Academy.
Requests will be handled in accordance with PIPA and may require identity verification. Certain records may be retained where required by law or legitimate business purposes.
8. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in operations, technology, or legal requirements.
Updates will be posted through official Academy communication channels. Continued enrollment or participation after updates are published constitutes acceptance of the revised policy.
9. Privacy Officer & Contact Information
Cowie Holdings Inc.
Privacy Officer: Cowie Holdings Inc.
📧 Email: [email protected]
📱 Text (Primary): 587-328-1507
If you have questions, concerns, or requests related to privacy or personal information handling, we encourage you to contact us.